Because each item is custom-made with care, all sales are final.

• Custom tumblers
• Snowglobe tumblers
• Sublimation products & transfers
• Personalized designs

Please review spelling, colors, sizing, and shipping details before checkout. We lovingly create your order exactly as submitted.

We do not offer refunds for buyer’s remorse, incorrect details entered at checkout, or normal handmade variations.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Kindly include your order number and clear photos of the item and packaging.

If approved, we will happily offer a replacement or store credit.

All pieces are handmade and require processing time before shipment.

Processing time: 3–7 business days (may increase during launches or holidays).

Once shipped, tracking will be emailed to you.

We are not responsible for postal delays, lost packages, or incorrect addresses entered at checkout.

Your privacy matters to us. We collect necessary information such as your name, email, shipping address, and payment details to fulfill your order.

Your information is never sold or shared beyond what is required to securely process payments and ship your items through Shopify.

By placing an order with Ophelia’s Creations & Co., you agree that all custom products are final sale and that order details are reviewed prior to purchase.

We reserve the right to refuse service, cancel suspected fraudulent orders, and update policies at any time.