Thoughtfully Made • Luxe Details • Created Just For You
✨ Returns & Refunds
Because each item is custom-made with care, all sales are final.
Custom tumblers
Snowglobe tumblers
Sublimation products & transfers
Personalized designs
Please review spelling, colors, sizing, and shipping details before checkout. We lovingly create your order exactly as submitted.
We do not offer refunds for buyer’s remorse, incorrect details entered at checkout, or normal handmade variations.
📦 Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Kindly include your order number and clear photos of the item and packaging.
If approved, we will happily offer a replacement or store credit.
🚚 Shipping & Processing
All pieces are handmade and require processing time before shipment.
Processing time: 3–7 business days (may increase during launches or holidays).
Once shipped, tracking will be emailed to you.
We are not responsible for postal delays, lost packages, or incorrect addresses entered at checkout.
🔒 Privacy Policy
Your privacy matters to us. We collect necessary information such as your name, email, shipping address, and payment details to fulfill your order.
Your information is never sold or shared beyond what is required to securely process payments and ship your items through Shopify.
📜 Terms & Conditions
By placing an order with Ophelia’s Creations & Co., you agree that all custom products are final sale and that order details are reviewed prior to purchase.
We reserve the right to refuse service, cancel suspected fraudulent orders, and update policies at any time.
Be the first to know about new collections and exclusive offers.
Choosing a selection results in a full page refresh.
